Ensuring high quality jewellery
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have a faulty item:
Please contact us here or at email@example.com and include your full name and order number. Please also include a description and photo of the faulty jewellery. Faulty items are only eligible for a replacement of the same item, not an exchange or refund.