Frequently asked questions


How do I return my order?

If you would like to return your order, please contact us here.

Return Policy:

Full price items in their original packaging and unworn condition can be returned within 5 days of being delivered. For hygiene reasons, we cannot accept refunds, exchanges or returns on any earrings.

Return Cost:

The cost of shipping to return your order is non- refundable and the cost of shipping on your original order is non- refundable.

Return Processing:

Once we have received and approved your return, your refund or exchange will be processed within 48hrs. Please allow 5-10 business days for your bank to process the funds back into your account.

Can I return earrings?

No, unfortunately we cannot accept returns, refunds or exchanges on any earrings. This is due to hygiene reasons.

The item I want is sold out, how will I know when it is back?

We work hard to restock our pieces as fast as possible, however we highly suggest selecting to be notified on the product page so you are the first to know when it's back. All you have to do is head to the product page of what you want, select your colour and select to be notified. Then enter your email and hit submit!

How will my order be packaged?

With sustainability and high quality at the forefront of Malakai the Label, our packaging is completely reusable, recyclable and compostable. Your jewellery will come in a 100% oxo- biodegradable d2w mailer, with a sterling silver polishing cloth, packaged beautifully in our signature velvet shell jewellery box. 

To prevent unnecessary waste, the number of shell jewellery boxes is according to the size of individual orders. If you would like more than one jewellery box for gifting purposes, please let us know before placing the order at or leave a note in your order. 

How do I know my ring size?

We know it can be hard finding your ring size online, so we have made a simple guide for you to follow to ensure you get it right. You can find our ring sizing guide here or ask for assistance via our live chat.

Do your earrings come in pairs?

Yes, all of our earrings come in pairs. We do not offer singular earrings.

I have received the wrong item, what do I do?

While we hope this never happens, it is impossible to guarantee perfection every time.

If our team does happen to make a mistake please contact us here. Please include your name, order number and a photo of what you received.

I have received a faulty item, what do I do?

While we hope this never happens, it is impossible to guarantee perfection every time.

If you have received a faulty item, please contact us here. Please include your name, order number and a photo of the fault.

Shipping & Delivery

When will my order be shipped?

All orders are shipped from Perth, Australia. We work hard to have your order out on the same day it is placed but please allow 48hrs for dispatch. Dispatch times can be longer during promotional periods like sales/ Christmas etc.

Once your order has been shipped, you will receive your tracking information via email, please remember to check your spam folder.

How long is your shipping?

All orders are shipped from Perth, Australia between Monday- Friday within 48hrs of purchase.


Standard Shipping: 4-7 business days

Express Shipping: 2-5 business days

New Zealand:

Standard Shipping: 3-10 business days


Standard Shipping: 5-10 business days


Standard Shipping: 5-10 business days

How do I track my order?

Once we have shipped your order, you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email after 5 days of placing your order, please double check your spam folder. If you still cannot find an email, please contact us here.

My order never arrived, what do I do?

If your tracking is showing that it has been delivered but you don't have the package, please double check your residence and ask neighbours, family or anyone else that could know of it's whereabouts.

If you are still unable to locate your package, please contact Australia Post. Once you have contacted AusPost please contact us here so we can also launch an investigation.

Please note that we are not responsible for any packages lost or damaged in transit.

Jewellery care

What is your jewellery made from?
Sterling Silver:

Made from the highest quality, solid sterling silver (925). The '925' marked on all of our silver pieces stand for 92.5% minimum pure silver. As pure silver is soft and malleable, which can make it prone to breakage, 7.5% is made up of alloy. This is to ensure that our silver pieces will be durable and withstand daily use while staying the highest possible quality. 

18k Gold Vermeil: 

Vermeil, (pronounced ver- may) is the highest quality method of gold plating, not to be mistaken with standard gold plating however. Made from a thick layer of gold (at least 2.5 microns) on sterling silver. We use a higher quality than most gold that is 18 karats. 

How is your jewellery waterproof?

Our tropical treasure is made from sterling silver and 18k gold vermeil, meaning it will never tarnish or turn your skin green.

To ensure your jewellery lasts we suggest:

  • Although water friendly, avoid contact with swimming pools, spas and saunas.
  • Avoid contact with moiturisers, detergents, soaps, perfumes, make up etc. as this can damage the metals. 
  • Sterling Silver can oxidise with wear & exposure. Simply remove with the sterling silver cloth we provide you in your order. Only use this cloth, do not clean with anything else.  
  • After wearing your jewellery in the ocean, rinse with fresh water and pat dry.
  • Store your jewellery in a cool, dry place away from sunlight. 
  • As delicate jewellery can break, we recommend taking your jewellery off during any exercise or vigorous activities. 
Is your jewellery hypoallergenic

Yes, all of our jewellery is made from high grade hypoallergenic sterling silver and 18k gold vermeil. It is also completely nickel- free and suitable for people with sensitive skin or allergies.

Does your jewellery come with a warranty?

Yes, we are confident that our jewellery will last, so confident that we offer a 3- month warranty on all of our pieces. Please read more on our warranty policy here.