Warranty Policy
Ensuring high quality jewellery
We work hard to ensure that our jewellery is the highest quality it can be. All of our jewellery is quality checked by our manufacturer, then our office team and lastly our dispatch team. From time to time however, there may be a rare fault, perfection is impossible!
All jewellery purchased from our online store comes with a 3- month warranty from the date of purchase. This covers manufacturing faults and defects. This does not cover accidental breakage or general wear and tear such as faded, scratched or oxidised jewellery.
To ensure that you are taking the best care of your jewellery, please read our jewellery care guide here.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have a faulty item:
Please contact us here or at info@malakaithelabel.com and include your full name and order number. Please also include a description and photo of the faulty jewellery. Faulty items are only eligible for a replacement of the same item, not an exchange or refund.