Orders
How do I return my order?
If you would like to return your order, please contact us here.
Return Policy:
Full price items in their original packaging and unworn condition can be returned within 5 days of being delivered. For hygiene reasons, we cannot accept refunds, exchanges or returns on any earrings.
Return Cost:
The cost of shipping to return your order is non- refundable and the cost of shipping on your original order is non- refundable.
Return Processing:
Once we have received and approved your return, your refund or exchange will be processed within 48hrs. Please allow 5-10 business days for your bank to process the funds back into your account.
Can I return earrings?
No, unfortunately we cannot accept returns, refunds or exchanges on any earrings. This is due to hygiene reasons.
The item I want is sold out, how will I know when it is back?
We work hard to restock our pieces as fast as possible, however we highly suggest selecting to be notified on the product page so you are the first to know when it's back. All you have to do is head to the product page of what you want, select your colour and select to be notified. Then enter your email and hit submit!
How will my order be packaged?
With sustainability and high quality at the forefront of Malakai the Label, our packaging is completely reusable, recyclable and compostable. Your jewellery will come in a 100% oxo- biodegradable d2w mailer, with a sterling silver polishing cloth, packaged beautifully in our signature velvet shell jewellery box.
To prevent unnecessary waste, the number of shell jewellery boxes is according to the size of individual orders. If you would like more than one jewellery box for gifting purposes, please let us know before placing the order at info@malakaithelabel.com or leave a note in your order.
How do I know my ring size?
We know it can be hard finding your ring size online, so we have made a simple guide for you to follow to ensure you get it right. You can find our ring sizing guide here or ask for assistance via our live chat.
Do your earrings come in pairs?
Yes, all of our earrings come in pairs. We do not offer singular earrings.
I have received the wrong item, what do I do?
While we hope this never happens, it is impossible to guarantee perfection every time.
If our team does happen to make a mistake please contact us here. Please include your name, order number and a photo of what you received.
I have received a faulty item, what do I do?
While we hope this never happens, it is impossible to guarantee perfection every time.
If you have received a faulty item, please contact us here. Please include your name, order number and a photo of the fault.